Frequently Asked Questions and Answers

Auctions FAQ

  1. Announcements
  2. Arbitration
  3. Bidding
  4. Contact Information
  5. General Information
  6. Payment
  7. Registration
  8. Runlists
  9. Titles

Do you have a light system?
No. We are a modified as-is auction. CarMax Auctions discloses any known major mechanical issues, title brands, and frame or flood damage as outlined by the National Auto Auction Association (NAAA). Mechanical condition should be verified on our lot. See our Auction Policies for details.
What types of announcements do you make about your vehicles?
CarMax Auctions is open and upfront with our wholesale customers. We make major mechanical announcements on vehicles that we know to have evidence of a bad motor, transmission, 4x4, front and rear differential, etc. CarMax Auctions also discloses any known title brands. Other announcements include frame damage and flood damage as outlined by the NAAA. See our Auction Policies for details.
Top of Page
What if I find a problem you didn't disclose in your announcement?
Assuming that the issue is addressed within our Auction Policies, CarMax Auctions will take return of the vehicle or provide a price adjustment.
What are your auction policies? Can I have a copy of them?
Our Auction Policies are posted at each auction or you can click here to download a copy. Auction Policies can also be obtained by calling our Auction Information Line at (888)804-6604.
Do you have age/mileage limits on your arbitration policies?
No, our Auction Policies cover every vehicle we sell.
What are your arbitration fees?
None, there is no cost to arbitrate.
Top of Page
How is bidding conducted at your auctions?
CarMax Auctions is a live open-bidding format. We do not accept sealed or silent bidding.
Do you offer simulcast or online auctions?
Currently, we do not offer simulcast or online auctions.
Top of Page
Who should I call if I have any questions?
Please call our Auction Information Line at (888)804-6604 with any questions.
Top of Page
Can anyone buy a vehicle at a CarMax auction? Is it open to the public?
CarMax auctions are DEALER ONLY auctions. All individuals attending a CarMax auction must be signed up as a representative of a licensed dealership.
Can I test drive your vehicles before I bid on them?
Unfortunately, our facilities do not have the space to test drive the vehicles. CarMax announces known major mechanical conditions on its vehicles and recommends that a dealer verify mechanical condition before removing a vehicle from our lot.
How do I get a CarMax Auctions ID card?
When you check in at your first CarMax auction, the auction staff will take your picture. The ID card will be mailed to your dealership within 5-7 business days. If you already have had your picture taken, and need another card, call our Auction Information Line at (888)804-6604 and an auction specialist can re-issue your card.
How can I get information on my purchase history and status?
You can access purchase history, member profile, registration status, etc. from the "Member Dashboard" page. Call the Auction Information line at (888)804-6604 for additional information.
Do you sell cars on an 'if' or a 'call'?
No, CarMax and its affiliates own all of the vehicles and we sell an amazing 97%-100% of our vehicles the first time.
Can I preview the vehicles before the auction?
Yes. We open our gates two hours prior to the auction for pre-inspection.
What type of background checks do you do on your vehicles?
We run an AutoCheck on every vehicle we purchase. AutoChecks are available to registered dealers by clicking on the VIN of a chosen vehicle in the runlist. Also, we briefly drive the vehicles to determine any major mechanical issues. We do not perform any kind of in-depth diagnostic evaluation.
What is the frequency of your auctions?
Our auctions range from weekly to monthly. Please refer to the current auction schedule on the home page for auction locations and times.
Can I make an offer to buy one of your wholesale units before an auction?
No, all units are sold through the auction.
Can I sell my vehicles at a CarMax auction?
No, all of the vehicles sold at CarMax auctions are owned by CarMax and its affiliates.
How do you get your vehicles? Are they all trades?
Through CarMax's unique appraisal process, we acquire thousands of units each week that do not meet our strict retail parameters. These vehicles that are sold through our auction. Other vehicles may be CarMax Auto Finance repossessions.
Who can I bring to the sale with me?
Anyone attending the auctions must be signed up as an authorized agent of the dealership they represent. Our auctions are for DEALERS ONLY!!
How do I find out if auctions are cancelled due to inclement weather?
As soon as a determination has been made, the Auction Information Line (888)804-6604 and our website will be updated to reflect the most recent schedule.
What is a "modified as-is" auction?
CarMax Auctions discloses any known major mechanical issues with our vehicles. We also disclose known frame and flood damage in accordance with the NAAA policies as well as known title brands. See our Auction Policies for details.
Do you offer post sale inspections?
No, CarMax Auctions does not offer this type of service.
Does CarMax Auctions arrange transportation for vehicles purchased at the auction?
Unfortunately, we are not able to provide transportation services at this time.
Top of Page
Can I pay for my vehicles with a company check?
To be eligible to write company checks, please fill out the registration application from our home page or call our Auction Information Line at (888)804-6604. Once the appropriate registration documents have been submitted, your check-writing ability will be evaluated. We will contact you directly to discuss your check-writing status.
Can I pay for my vehicles with a wire transfer?
Yes, you can. You might also want to talk to your bank about sending ACH credits, which can save you money on bank fees.

 Our wire instructions are:
 Wells Fargo
 420 Montgomery St.
 San Francisco, CA 94101

 Account Number: 2000014784006
 ABA Routing Number: 121000248
 Account Name: CarMax Auto Superstores

You will be able to pick up your vehicles once the wire is received by our Home Office in Richmond, VA. Wire Transfer notifications are received by the Home Office Mondays through Fridays from 8:00am until 6:00pm EST. Please allow at least 1 hour for the banks to process the transfer before contacting us to confirm receipt.
Can I use my floorplan at your auctions?
AFC (Automotive Finance Corporation) is the exclusive floorplan provider of CarMax Auctions. To get information on AFC, visit their website at: afcdealer.com.
How long do I have to pick-up and pay for my vehicles?
Vehicles purchased at our Irvine auction location must be paid for and removed within 24 hours. For all other auction locations you have 48 hours from the day of sale to pay for and remove your vehicles.
Can I pay for my vehicles with a credit/debit card?
No, at this time, we do not accept credit/debit cards.
Top of Page
How long does it take to register?
Registration can be completed in one day, as long as all required forms and documents are submitted. Check writing may take additional time. Pre-registration is recommended to avoid delays on auction day.
How do I add or remove a representative from my dealership?
Please visit the "My Profile" section on the Member Dashboard, look under “Dealer Profile” and "Update Registration" complete forms and fax it to (866) 360-0398 or email it to dealer_registration@carmax.com.
How do I register for a CarMax auction?
The registration application is found on our home page and fax it to us at (866) 360-0398.
Do I have to register prior to auction day?
While you are welcome to register at a CarMax auction location on auction day, it is preferred that you register in advance to avoid any delays prior to the sale. Our registration application is available on our home page. Once the application is complete, you can fax it to (866)360-0398, or mail it to 12800 Tuckahoe Creek Parkway Richmond, Virginia 23238, or email it to dealer_registration@carmax.com.
Can I buy at any CarMax auction throughout the country?
Once you are signed up, you are registered for all CarMax auctions. The only additional documentation you may have to fill out is a state specific tax/resale form.
Can I use my Auction Access card to register?
Currently, CarMax Auctions does not accept the "Auction Access" card for registration purposes. Our registration application is available on our home page or by calling our Auction Information Line at (888)804-6604.
What do I need to register for your auctions?
It depends upon the desired pay type and specific state requirements. For the specifics, please consult the cover page of our registration application.
What does it cost to register?
There is no cost to register.
How do I get set up with AFC?
Please visit www.afcdealer.com to find the branch closest to you.
Top of Page
Can I view the AutoCheck for vehicles offered for sale?
Yes, AutoChecks are available by clicking on a specific VIN of a vehicle in a runlist or by clicking on the AutoCheck logo.
Can I get a runlist for an upcoming sale?
If you are registered, you can access runlists on the "Member Dashboard" page.
Top of Page
Will you cash my check if the title is not present?
Assuming that your dealership is registered to pay by check, CarMax Auctions will hold your payment until the title is received.
Do all of your vehicles have titles on site?
No, however if the title is not onsite it will be announced.
Do you guarantee titles?
Yes, receipt of title is guaranteed within 30 days (or the maximum allowable under applicable state law, if any) for those vehicle purchased "Title Absent".
Top of Page

If you don’t see your question here or still have additional questions, please contact Auction Services at 888-804-6604.

Auctions held every week!

Our auctions are conducted by professional auctioneers and are held in numerous CarMax locations across the country.