No. Our auctions are what we define as a "modified as-is" auction. CarMax will disclose to you any known major mechanical issues with our vehicles. Once the vehicle has been purchased, you have the opportunity to drive the vehicle to verify its condition.
CarMax is open and upfront with our wholesale customers. We will make major mechanical announcements on vehicles that we know to have evidence of a bad motor, transmission, 4x4, front and rear diferential, etc. CarMax will also identify any known title brands and or title history. Other announcements include frame damage, flood damage as outlined by the
National Auto Auction Association (NAAA).
Assuming that the issue is addressed within the policy guidelines, CarMax will return the vehicle.
CarMax Auction policies are available on auction day runlists and can also be obtained at the store or by calling our Auction Information Line at (888)804-6604.
No, every vehicle is eligible for arbitration regardless age, mileage or price. We just ask that you drive the vehicles you purchase to verify our announcements.
None, there is no cost to arbitrate.
CarMax Auctions is a live open-bidding format. We do not accept sealed or silent bidding.
Currently, we do not offer simulcast or online auctions.
Please call our Auction Information line at (888) 804-6604 with any questions.
CarMax Auctions are DEALER ONLY auctions. All individuals attending a CarMax Auction must be signed up as a representative of a licensed dealership.
Unfortunately, our facilities do not have the space to drive the vehicles. After purchasing a vehicle, we encourage dealers to drive their vehicles to verify our announcements.
When you check in at your first CarMax Auction, the auction staff will take your picture. The ID card will be mailed to your dealership within 5-7 business days. If you have never received an ID card, ask the auction staff to take your picture at the next sale. If you already have had your picture taken, and need another card, call our Auction Information line at (888)804-6604 and an auction specialist can re-issue your card.
You can access purchase history, member profile, registration status, runlist preferences, etc. from the "Member Dashboard" page.
No, CarMax owns all of the inventory and we sell an amazing 97%-100% of all our units the first time.
Yes. CarMax will open our gates two hours prior to the auction for pre-inspection.
We will run an
Autocheck on every vehicle we purchase. These Autochecks are available by clicking on the VIN of a chosen vehicle in the runlist. Also, we drive the vehicles about one mile to determine any kind of major mechanical issues. We do not perform any kind of indepth diagnostic evaluation.
Our auctions range from weekly to monthly. Please refer to the
current auction schedule on the home page for auction locations and times.
No, all units acquired by CarMax are sold through the auction.
All of the vehicles sold at CarMax’s Auctions are owned by CarMax.
Through CarMax's unique appraisal process, we acquire thousands of units each week that do not meet our strict retail parameters. The vehicles that do not meet our requirements are sold through the on-site auction. Other vehicles offered for sale consist of our repossesions from our own finance company, CarMax Auto Finance.
Anyone attending the auctions must be signed up as an authorized agent of the dealership they represent. Our auctions are for DEALERS ONLY!! We have strict policies on this subject to help keep retail customers out of the bidding lanes.
As soon as a determination has been made, the Auction Information line (888)804-6604 and our website will be updated to reflect the most recent scheduling.
CarMax will disclose to you any known major mechanical issues with our vehicles. Once the vehicle has been purchased, you have the opportunity to drive the vehicle to verify its condition.
Yes. By calling our Auction Information Line at (888)804-6604, you can get previous results from any of our auction locations throughout the country.
No, CarMax does not offer this type of service. However, we give dealers the opportunity to drive the vehicle after the purchase to verify the condition of the vehicle.
Unfortunately, we are not able to provide transportation services at this time.
To be eligible to write company checks, please fill out the Check/Draft application from our home page or call our Auction Information line at (888)804-6604. Once the appropriate registration documents have been submitted, your check-writting ability will be evaluated by our Auction Accounting department who will contact you directly to discuss your check-writing limit.
You have 48 hours from the day of sale to pay for and remove your vehicles.
At this time, we currently do not accept credit/debit cards.
Our Express application is a quick and simple one-page form which qualifies you to purchase from CarMax Auctions the same day you fill it out. This application is for cash, certified funds, or AFC Floorplan (if approved by AFC). Our Check/Draft application takes 5-7 business days to process. However, once sent in, it also qualifies you for all other paytypes.
Please call (888)804-6604 and speak with one of our auction specialists. They will handle your request.
You can register one of three ways.
You can register at the auction location.
You can call our auction information line at 1-888-804-6604.
You can download the application from our home page and fax it to us at 1-866-360-0398.
Our
registration application is available on our website, but our current system does not allow you to register online. Future upgrades on our website will include online registration.
While you are welcome to register at a CarMax store on aucton day, it is preferred that you register in advance to avoid any delays prior to the sale. Our
registration application is available on our home page or by calling our Auction Information line at (888) 804-6604. Once the application is complete, you can fax it to (866)360-0398 or mail it to 12800 Tuckahoe Creek Parkway Richmond, Virginia 23238.
Once you are signed up, you are registered for all CarMax Auctions. The only additional documentation you may have to fill out is a state specific tax/resale form.
Currently, CarMax does not accept the "Auction Access" card for registration purposes. Our
registration application is available on our home page or by calling our Auction Information line at (888)804-6604
Depending upon the desired paytype and specific state requirements, most applications require a valid state dealers license and drivers license. For more specifics, please consult the coverpage of our
registration application.
It's FREE and it allows you to buy at any CarMax Auction location.
Yes, Autochecks are available by clicking on a specific VIN of a vehicle in a runlist.
If you are registered you can access runlists through the "Member Dashboard" page. If you are not registered, you can call our Auction Information line at (888)804-6604.
Assuming that your dealership is registered for checks, CarMax will hold your payment until the title is received.
No, however CarMax averages 90% of the titles on-site. We will guarantee absent titles within the time period governed by the state.
Yes, reciept of title is guaranteed within 30 days (or the maximum allowable under applicable state law if any) for those vehicle purchased "Title Attached".